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eSaapa

Privacy Policy

1. Introduction

This Privacy Policy explains in clear, detailed terms how eSaapa.com (“eSaapa”, “we”, “us”, or “our”) collects, processes, stores, uses, discloses, and safeguards information when you interact with our website https://esaapa.com, create an account, subscribe to our software, or use any product, service, application, feature, AI tool, or integration provided by us (collectively, the “Services”).

We understand the importance of confidentiality, trust, and digital security. We are committed to protecting your personal information and being fully transparent about our practices. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree, you must discontinue use of our Services immediately.

2. Scope of This Policy

This Privacy Policy applies to:

  • All users, businesses, clients, and visitors of eSaapa.com

  • All Services, features, tools, and platforms offered by eSaapa

  • All communications and interactions with us

  • All data collected via integrations, APIs, or third-party providers connected through the platform

This Policy does not apply to:

  • Third-party websites linked from our platform

  • Tools or plugins you optionally install

  • Any data that you independently collect from your customers (your “end users”) using your own eSaapa-powered website or app

  • Services offered by third-party integrations

For your end-users, you act as the data controller, and eSaapa acts as your data processor, where applicable.

3. Definitions

To ensure full clarity, the following terms are defined:

  • Personal Data — Any information relating to an identifiable individual.

  • Processing — Any operation performed on Personal Data.

  • User Account — A registered business or individual profile on the eSaapa platform.

  • Content — Any data, files, images, product information, documents, or media uploaded by you.

  • Cookies & Tracking Technologies — Digital files that track interaction, analytics, and preferences.

  • Third-Party Integrations — Payment gateways, marketplace channels, CRMs, messaging platforms, or analytics tools connected to your account.

4. Information We Collect

We collect information in the following broad categories:

A. Information You Provide Directly

  1. Account Registration Data

    • Name

    • Email

    • Mobile number

    • Business name

    • Address

    • Password

    • Preferred language, currency, or communication preferences

  2. Business & Commercial Data

    • Company information

    • GST/TAX/VAT details

    • Business registration data

    • Domain information

  3. Payment & Billing Information

    • Subscription type

    • Invoice history

    • Payments, refunds, renewals

    • Transaction details
      (Note: We do not store card numbers; payments are processed via third-party payment gateways.)

  4. Support Communication Data

    • Emails

    • Chat messages

    • Tickets

    • Call logs

    • Feedback or survey entries

  5. Content Uploaded by You

    • Product images

    • Catalogs, documents, PDFs

    • Videos, graphics, brand assets

    • Website/app pages and content

    • Customer lists (your end-users)

B. Information Collected Automatically

When you use the Services, we collect:

  1. Technical & Device Data

    • IP address

    • Browser type and version

    • Device type and OS

    • Screen resolution

    • Unique identifiers

  2. Usage Analytics

    • Time spent on the platform

    • Pages visited

    • Features used

    • Click-stream tracking

    • Error logs

    • Behavioral analytics

  3. Cookies, Local Storage, Tracking Scripts

    • Authentication cookies

    • Session management tokens

    • Functional cookies

    • Analytics cookies

    • Preference cookies

C. Information From Third-Party Integrations

Depending on your settings, we may receive:

  • Marketplace data (Amazon, Flipkart, Meesho, etc.)

  • Payment gateway verifications

  • CRM details

  • Social login data (Google, Facebook, etc.)

  • Marketing automation metrics

  • Channel manager data

5. How We Use Your Information (Full Purposes)

We use your information for the following detailed purposes:

A. To Operate and Deliver the Services

  • Create and manage your account

  • Provide dashboard access

  • Enable website/app builder functionality

  • Sync data across devices

  • Power your storefront, mobile app, booking system, etc.

B. To Process Your Transactions

  • Manage subscriptions

  • Process payments

  • Generate invoices

  • Detect fraudulent payments

C. To Provide AI Services

Some examples:

  • AI image generation

  • AI product descriptions

  • AI automation workflows

  • AI business tools

D. To Personalize and Improve the Platform

  • Provide customized dashboards

  • Recommend add-ons

  • Optimize UI/UX

  • Train internal systems to improve stability

E. For Security, Abuse Prevention & Compliance

  • Protect against fraud

  • Detect suspicious account activity

  • Prevent unauthorized access

  • Support audits, investigations

F. For Business Intelligence & Analytics

  • Feature usage patterns

  • Load distribution

  • Performance optimization

  • Error and crash reporting

G. For Customer Support & Communication

  • Respond to inquiries

  • Send product updates

  • Provide onboarding and training

  • Notify you about new features

H. For Legal and Regulatory Requirements

  • Comply with tax laws

  • Respond to lawful data requests

  • Enforce our Terms and policies

6. How We Share Your Information

We may share your data with:

A. Service providers & subcontractors

  • Hosting (cloud providers)

  • Payment processors

  • Email/SMS gateways

  • Analytics partners

  • Security infrastructure partners

B. Integrated third-party tools

Only when you connect them.

C. Legal or regulatory authorities

Only when required.

D. Business transfers

If we undergo a merger, acquisition, sale, restructuring.

We do not sell Personal Data.

7. International Data Transfers

Data may be transferred or stored in:

  • India

  • Singapore

  • US

  • EU

  • Other hosting regions used by our infrastructure providers

We implement industry-standard safeguards.

8. Data Retention Policy

We retain data as long as:

  • You have an active account

  • It is necessary to provide the Services

  • Required by law (e.g., tax or audit requirements)

Upon request or account termination:

  • Data is deleted or anonymized within a defined retention window

  • Backups purge on their natural lifecycle

9. Your Rights (Depending on Jurisdiction)

You may have rights including:

  • Right to access your data

  • Right to correct inaccuracies

  • Right to delete your data

  • Right to restrict processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent (e.g., marketing emails)

Contact us to exercise these rights.

10. Data Security

We implement:

  • Encryption (at rest and in transit)

  • Firewalls

  • DDoS protection

  • Access & permission controls

  • Multi-layered authentication

  • Regular security audits

No system is 100% foolproof, but we take serious precautions to secure your data.

11. Children’s Privacy

We do not knowingly collect or process information from children under 13 (or relevant minimum legal age). If discovered, the data is deleted.

12. Changes to This Policy

We may modify this Policy periodically. Changes take effect upon posting. Continued use of the Services signifies acceptance.

13. Contact Us

eSaapa.com
Regent Tower, Race Course, Vadodara, Gujarat, IN 390007
Email: corp@esaapa.com

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