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eSaapa

Terms & Conditions

1. Acceptance of Terms

By accessing or using eSaapa.com, you agree to these Terms & Conditions. These Terms comply with:

  • Information Technology Act, 2000

  • IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021

  • Consumer Protection Act, 2019

  • GDPR (EU)

  • CCPA (California)

If you disagree, discontinue use of the Services immediately.

2. Nature of the Services

eSaapa provides a complete SaaS ecosystem. This includes:

  • Website & app builder

  • Storefront & e-commerce suite

  • Marketplace and channel manager

  • Booking, events, courses, subscriptions

  • Payment integrations

  • AI tools

  • CRM, POS, invoicing, inventory

  • Marketing automation

  • Add-ons and extension marketplace

We may modify, upgrade, or discontinue features anytime to improve service.

3. Account & Registration Requirements

Users must:

  • Be 18+ (legal requirement in India)

  • Provide accurate information

  • Maintain confidentiality of login credentials

  • Ensure all activities under the account comply with local laws

We may suspend accounts for violations or suspicious activity.

4. Compliance With Indian Law (Explicit)

Under the IT (Intermediary Guidelines) Rules, 2021, users must not:

  • Host illegal goods

  • Publish harmful content

  • Facilitate fraudulent transactions

  • Violate IP rights

  • Upload obscene, defamatory, or hateful content

  • Engage in unlawful activities

We may remove or restrict content violating these laws.

5. Subscription Plans, Billing & Payments

  • Paid plans are billed monthly or annually

  • Auto-renewal applies

  • Taxes (GST) may apply

  • Invoices are issued as per Indian GST laws

  • Refunds follow our Refund Policy

  • Price changes may occur with notice

Failure to pay may result in service suspension.

6. User Content & Intellectual Property

User Content

You own your content.
You grant eSaapa a license to:

  • Host

  • Process

  • Display

  • Store

  • Transmit

solely for delivering the Services.

Platform IP

All platform technology remains exclusive property of eSaapa.com.
Users may not:

  • Copy source code

  • Reverse-engineer

  • Create derivative platforms

  • Misuse trademarks or brand assets

7. Prohibited Activities

Users may not use eSaapa to:

  • Sell illegal or prohibited products

  • Spread malware or phishing

  • Manipulate transactions

  • Spam customers

  • Scrape server data

  • Abuse APIs

  • Conduct hate speech or obscenity (India IPC laws apply)

Violation may lead to permanent termination.

8. Third-Party Services & Marketplaces

You may integrate:

  • Payment gateways

  • Social login tools

  • Marketplaces (Amazon, Meesho, Flipkart, etc.)

  • CRMs, SMS, and analytics tools

Each has separate Terms & Policies.
We are not liable for third-party failures.

9. SLA (Service Level Agreement)

We are committed to enterprise reliability. Each SLA is provided to a client directly. If you need a copy of the one provided to you please contact corp@esaapa.com

A. Uptime

  • 99.5% uptime guaranteed

  • Excludes scheduled maintenance

  • Excludes third-party failures

  • Excludes force majeure (Acts of God, cyber attacks beyond reasonable control)

B. Support SLA

  • Standard Plans: 24–48 business hours

  • Premium Plans: 4–12 business hours

  • Enterprise: Dedicated support

C. Scheduled Maintenance

  • Performed during low-traffic hours

  • Advance notifications provided

D. SLA Credits

If uptime falls below commitment:

  • You may request service credits

  • Credits apply to future invoices

  • No cash or refund compensation

10. Termination of Services

We may suspend or terminate accounts for:

  • Non-payment

  • Illegal activity

  • Repeated violations of Indian law

  • Abuse of platforms

  • Security risks

Upon termination:

  • Data may be retained for legal compliance

  • User may export data during active period

  • No refunds unless required by law

11. Limitation of Liability

To the maximum extent allowed by Indian law, GDPR, and CCPA:

  • eSaapa is not liable for indirect, incidental, punitive, exemplary, or consequential damages

  • We are not liable for financial losses, data loss, or business interruption

  • Maximum liability for any claim =
    (Fees paid in last 12 months OR USD 100), whichever is higher

12. Indemnity

You agree to indemnify and hold eSaapa harmless against claims arising from:

  • Misuse of the Services

  • Violation of laws

  • Infringement of third-party rights

  • User content or activities

13. GDPR & CCPA Compliance

eSaapa supports:

  • Data deletion

  • Data export

  • Right to access

  • Right to object

  • Right to opt-out of data sharing

  • No sale of personal data

You may submit requests via email.

14. Governing Law & Jurisdiction

These Terms are governed by:

Laws of India

Disputes fall under exclusive jurisdiction of courts in Vadodara, Gujarat, India.

15. Amendments

We may update these Terms.
Changes are effective upon posting on our website.
Continued use indicates acceptance.

16. Contact Information & Grievance Officer

For legal, privacy, support, or grievance matters:

Grievance Officer (as required by Indian IT Rules):
Name: F A Patel
Email: corp@esaapa.com
Address: Regent Tower, Race Course, Vadodara, Gujarat, IN 390007

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